Field Engineer I

Job Summary:

The Field Engineers are the primary facilitator of onsite training, evaluation, and inspections of Crown equipment worldwide. Working in conjunction with the aftermarket sales team as the key technical advisor and product advocate, the Field Engineer must be able to identify and provide reliable solutions for all technical issues to assure complete customer satisfaction. The Field Engineer must have strong business and communications skills to establish and maintain strong relationships with the customer. Analytical and problem solving skills are just as essential to this position.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Maintain expert level of product knowledge and application
  • Articulate technology and product positioning to both business and technical users.
  • Respond to functional and technical elements of RFIs/RFPs/RFQs
  • Perform inspections of existing Crown equipment during plant shutdowns, assist plant/contractors with recommend repairs, and provide each customer with a field report if assigned.
  • Travel to customer sites to provide technical training or to follow up on a sales lead for CPM and Crown companies.
  • Travel to project sites to preform onsite evaluation or inspection of customer’s plants.
  • Listen, understand and convey customer requirements.
  • Identify customer’s needs and sales opportunities to help future growth
  • Maintain accurate records of target accounts, opportunities, quotes, projects, contacts and correspondence in company databases.
  • Prepare field reports after all customer visits and distribute to the appropriate personnel.
  • Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives.
  • Maintain professional business relationships with all customers and colleagues worldwide.
  • Manage the field schedule and work with the Field Services Manager to schedule field technicians and engineers to service calls if assigned.
  • Create SAP service calls, equipment cards, according to the Field Service Work Instructions as assigned.
  • Observe all Crown & OSHA safety policies and/or customer’s safety policies, whichever is stricter.
  • Perform other related duties as required and assignedPerform other related duties as required and assigned

MINIMUM JOB REQUIREMENTS:

Education

  • Bachelor’s degree in Mechanical or Chemical Engineering

Experience

  • Experience in oilseed processing or vegetable oil refining a plus.
  • Customer service, sales support, or project management experience is a plus.
  • No experience required

Language

  • English
  • Bilingual with second language being Spanish, German, or Mandarin preferred

Specific Skills

  • Establish and maintain effective working relationships with co-workers, customers, and vendors.
  • Strong communication, interpersonal, and organizational skills.
  • Communicate clearly and concisely, both orally and in writing, in the English language.
  • Operate office machines and type at a speed necessary for successful job performance.
  • Understand and resolve technical questions and requests

Specialized Knowledge, Licenses, etc.

  • Required knowledge of Microsoft Office.
  • Required knowledge of AutoCAD.
  • Preferred knowledge in Autodesk Inventor.
  • Preferred knowledge of SAP Business One or other similar ERP system required

PHYSICAL REQUIREMENTS:

  • Sitting in a normal seated position for extended periods of time.
  • Reaching by extending hand(s) or arm(s) in any direction.
  • Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard.
  • Communication skills using the spoken word.
  • Ability to see within normal parameters.
  • Ability to hear within normal range.
  • Ability to move about.
  • Ability to physically lift and carry up to 25lbs.
  • Ability to travel either internationally and domestically approximately up to 50% of the time

WORKING CONDITIONS:

  • Working conditions are normal for an office environment.
  • Plant environment approximately up to 50% of the time; some exposure to chemicals, hazardous materials, and noise.  May work at heights, in confined spaces, and in inclement weather conditions.
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